Refund Policy
Payments are used to cover supplies needed and shipping costs therefore we do not offer refunds for store purchases or customs. When you purchase from us, you agree to these terms and conditions.
Shipping & Insurance
All packages are sent via USPS & come with two shipping options, FREE U.S. shipping without a tracking number or $5 flat rate with a tracking number. You can add insurance, however insurance will increase the shipping costs. If package(s) get returned due to an incorrect address, customer is responsible to cover shipping costs to resend it out. We are unable to provide any refunds or replacements for items lost or damaged in transit by USPS.
Shipping International: Our site accepts sales from all countries and regions however the portal isn't open for all locations. If wanting to purchase out of the country/regions we currently accept (United Kingdom, Australia, Canada, France, Mexico, New Zealand, Nigeria, Philippines, Portugal, Spain & South Korea) send an email to artbyvelo@gmail.com so we can open the portal for you. All international orders have a flat shipping rate of $20.
Shipping International: Our site accepts sales from all countries and regions however the portal isn't open for all locations. If wanting to purchase out of the country/regions we currently accept (United Kingdom, Australia, Canada, France, Mexico, New Zealand, Nigeria, Philippines, Portugal, Spain & South Korea) send an email to artbyvelo@gmail.com so we can open the portal for you. All international orders have a flat shipping rate of $20.
Pick-Up/Delivery
If we are currently located in the state you are delivering a package to and you would rather meet up to receive your product, we can schedule a meet up. Meet up date must be scheduled two weeks in advance to avoid any schedule delays. If customer doesn't show/answer on day of meet up, customer must cover shipping costs to get it mailed.
Processing time for Customs
*Paid in full: 5-6 weeks after payment is made
*Partial payment: 4-6 weeks after last amount due is paid.
*Project gets started after first or full payment is made.
*If there is a deadline, please let us know ahead of time, we charge a fee depending on date needed.
*Partial payment: 4-6 weeks after last amount due is paid.
*Project gets started after first or full payment is made.
*If there is a deadline, please let us know ahead of time, we charge a fee depending on date needed.
Payments for Customs
Payments for certain customs can be made through the shop. However, for all other customs besides the ones offered in our shop, we also accept Cashapp, Venmo, PayPal or we can create an invoice on Square, we would just require a good email. We offer payment plans over purchases over $100. Please email us at artbyvelo@gmail.com to receive our custom paintings info sheet stating all sizes offered.